Research Tools and Services Discovery

Without a clear understanding of your customer, you simply can't build a good product. That's why customer development is such a critical stage of product management. Customer development is the process of interviewing real users and building personas that summarize their wants and needs. In this course, you can learn the basics of customer development: finding users, preparing questions, and conducting interviews that reveal accurate insights. Instructors Cole Mercer and Evan Kimbrell also show how to use the information you've learned to build robust user personas and test and validate your product ideas.

What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee—the author of Rock Star Customer Service—as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism.

Earning the CompTIA Cybersecurity Analyst (CySA+) certification indicates that you have a solid understanding of how to tackle cybersecurity threats using a behavioral analytics-based approach. In this course—the fifth installment in the CySA+ Cert Prep series—review key identity and access management concepts that can prepare you for the second part of domain four, Security Architecture and Tool Sets. Instructor Mike Chapple dives into the three major steps of the access management process—identification, authentication, and authorization; discusses different means of identification; and goes over discretionary and mandatory access controls. He also covers access control exploits, discussing watering hole attacks, impersonation attacks, session hijacking, and more.

We are now a CompTIA Content Publishing Partner. As such, we are able to offer CompTIA exam vouchers at a 10% discount. For more information on how to obtain this discount, please download these PDF instructions.

CySA+ is a highly desirable, intermediate certification that shows you know how to prevent, detect, and combat a multitude of modern cybersecurity threats. This course provides an overview of the 2018 certification program. It kicks off the CySA+ Cert Prep series, which covers each domain of the exam in greater detail. Here, expert Mike Chapple reviews the various careers in IT security and the benefits of CySA+ certification. He goes over the four exam domains, and explains how to prepare for the exam and what to expect on testing day. Mike wraps up with a discussion of the CompTIA continuing education requirements.

Cloud computing brings unlimited scalability and elasticity to data science applications. Expertise in the major platforms, such as Google Cloud Platform (GCP), is essential to the IT professional. This course—one of a series by veteran cloud engineering specialist and data scientists Kumaran Ponnambalam—shows how to design and build data warehouses using GCP. Explore the different types of storage options available in GCP for files, relational data, documents, and big data, including Cloud SQL, Cloud Bigtable, and Cloud BigQuery. Then learn how to use one solution, BigQuery, to perform data storage and query operations, and review advanced use cases, such as working with partition tables and external data sources. Finally, learn best practices for table design, storage and query optimization, and monitoring of data warehouses in BigQuery.

PRINCE2® is the world's most widely adopted project management method. It enables teams of any size, in any industry, to develop and implement projects in a consistent and controlled manner. You can become a PRINCE2 certified professional by passing the Foundation and Practitioner exams. This course breaks down each of the 7 themes, 7 processes, and 7 principles of PRINCE2 in a succinct format, so that you are knowledgeable, empowered, and prepared to answer all the related questions from the exams. Learn how themes, processes, roles, and even documentation can be tailored for your business, and how the project environment is covered by each of the seven themes: business case, organization, quality, plans, risk, change, and progress. For each theme, Claudine proves a challenge video of foundation-style practice questions, and an accompanying solution set.

There are many cross-platform mobile development tools available. Knowing which to choose is almost harder than learning the platform itself. Each toolset comes with pros and cons. In this course, Tom Duffy reviews five of the most popular options—Cordova, Ionic, React Native, Titanium, and Xamarin—and explains their benefits and tradeoffs. He builds a simple user-input app with each tool, highlighting exceptional features and workflow steps.

Data integrity is the new focal point of the data science revolution. Now that everybody is onboard with the role of data in people's lives and business, it's not an unfair question to ask, "Can you prove that your data is accurate?" In this course, you can learn how to identify and address many of the data integrity issues facing modern data scientists, using R and the tidyverse. Discover how to handle missing values and duplicated data. Find out how to convert data between different units and tackle poorly formatted text. Plus, learn how to detect outliers, address structural issues, and identify red flags that indicate potential data quality issues.

Where possible, instructor Mike Chapple shows how to correct the issues using R, but the same principles can be applied to any statistical programing language.

Learn about security assessment and testing practices needed to prepare for the Certified Information Systems Security Professional (CISSP) exam. CISSP—the industry's gold standard certification—is necessary for many top jobs. This course helps you approach the exam with confidence by providing coverage of key topics, including threat assessment, log monitoring, and software testing. It also covers disaster recovery and security process assessment. Students who complete this course will be prepared to answer questions on the sixth CISSP exam domain: Security Assessment and Testing.

Find the companion study books at the Sybex test prep site and review the complete CISSP Body of Knowledge at https://www.isc2.org/cissp-domains/default.aspx.

Note: This course is part of a series releasing throughout 2018. A completed Learning Path of the series will be available once all the courses are released.

Google now offers a set of recommended components for architecting Android apps. Android developers can learn how to follow these recommendations to improve their initial development process and simplify long-term maintenance. In this course, learn best practices for building high-quality Android apps using the Android Architecture Components for data persistence and display. Instructor David Gassner teaches these concepts in a real-world context by using the Architecture Components to build a simple note-taking app from start to finish. He shows how to define an SQLite database with the Room library, display a list of data with the efficient RecyclerView component, and update the user interface with observable LiveData objects.

Business development is the foundation of economic growth and can jump-start lasting relationships. In this course, Lisa Earle McLeod and Elizabeth McLeod discuss fundamental business development concepts and techniques that can help you gain a better understanding of your market and potential clients. This, in turn, can prepare you to demonstrate a compelling value case that helps you connect with customers and close more deals.

They begin by reviewing research fundamentals and key insights to consider before you get on the phone with a potential customer or schedule that first in-person meeting. They also discuss the landscape of business development and how to leverage internal systems for more successful conversations. Lisa and Elizabeth spell out how to speak like a leader, unpack and discuss your competitors' strengths and weaknesses, avoid common mistakes, and more.

Discover how to design C# frameworks for personal, enterprise, and open-source projects. In this course, join instructor Jesse Freeman as he discusses key framework design concepts, how to organize your code, and how to document and share your frameworks online. Jesse covers code encapsulation and modular classes. He also explains how to extend a framework and enforce an architecture pattern.

Camtasia offers specific editing tools for educators, trainers, and any elearning creator, allowing you to make and edit professional quality videos. In this course, take your editing skills to the next level by learning advanced techniques, including how to apply transitions, work with green screen footage, and create advanced animation. Editing audio is also covered, including how to fix background noise and make the volume level. Additionally, find out how to polish the color of the video, add closed captioning, and publish your final project.

The Cisco Certified Network Associate (CCNA) Security certification indicates to potential employers that you have the required skills to secure a network. Join security ambassador Lisa Bock, as she prepares you for the Cisco Firewall Technologies section of the CCNA Security exam 210-260: Implementing Cisco Network Security. Lisa covers firewall technologies, diving into the concept of a firewall, firewall security contexts, and how to do a basic firewall configuration. She also compares different types of firewalls including stateless, stateful, and application firewalls. She also reviews implementing NAT on Cisco ASA along with zone-based firewalls. To wrap up, she takes a closer look at some firewall features on the Cisco ASA such as Access Management, Modular Policy Framework, and high availability.

Learn how to work smarter in Microsoft Dynamics 365. In this advanced course, instructor Gini von Courter dives into using reports, charts, and dashboards to influence business workflows and share the data story inside Dynamics. Gini steps through how to create, modify, manage, and share reports. She also discusses how to create and modify charts and dashboards, use a system template, create Excel templates for Dynamics, and more.

Authentication and authorization are core features of many modern apps. So why reinvent the wheel, forcing your users to create yet another login? Leveraging credentials from trusted platforms like Facebook and Google, you can save yourself precious development time and improve the user experience. This course shows how to authenticate and authorize users of your ASP.NET MVC 5 applications using .NET methods as well as third-party frameworks. Instructor Ervis Trupja discusses the options for identity management in ASP.NET MVC 5, showing how to implement third-party authentication in your app with Facebook, Twitter, Google, Microsoft, and GitHub. He shows how to set up email confirmation and two-step authentication and control levels of authorization for users. Finally, he discusses how to secure ASP.NET apps against the seven most common vulnerabilities.

ASP.NET MVC provides great features and functionality out of the box, but there's more you can do to optimize your code. Learn how to build applications for long-term productivity and maintainability by streamlining your views, controllers, and models, in this deep dive course from Jess Chadwick. Discover how to separate application and business logic, reuse and simplify views, manage dependencies, reduce markup with HTML helpers, and apply patterns to increase productivity and simplify controller logic. Plus, learn how to take advantage of feature folders, which groups all necessary controllers, views, and models for a feature within a single folder, reducing navigation and search time and enabling feature scaling and code reuse.

Autodesk Inventor has a set of intelligent tools intended to make it easier to iterate and automate product design. These features allow users to quickly develop new variations of a design, without "reinventing" it every time. Learn how to use the power of Inventor to build logic and iterations into your 3D designs. Discover how to add simple parameters to your models, reuse data with iFeatures, streamline assembly creation with iMates, create variations on parts with differing sizes and materials with iParts, and build dynamic assembly configurations with iAssemblies. Plus, learn how to configure rule-driven product design with iLogic. Instructor Nathan Eliason discusses best practices for each method, so you get the best performance from each toolset.

Successful programmers know more than just how to code. They also know how to think about solving problems. Code Clinic is a series of courses where our instructors solve the same problems using different programming languages. Here, Barron Stone works with Python. Barron introduces challenges and provides an overview of his solutions in Python. Challenges include topics such as statistical analysis and accessing peripheral devices.

Visit other courses in the series to see how to solve the same challenges in languages like C++, C#, JavaScript, PHP, Python, Ruby, Go, and Swift.

Successful programmers know more than just how to code. They also know how to think about solving problems. Code Clinic is a series of courses where our instructors solve the same problems using different programming languages. Here, Mark Niemann-Ross works with R. Throughout the course, Mark introduces challenges and then provides an overview of his solutions in R. Challenges include topics such as statistical analysis and accessing peripheral devices. Visit other courses in the series to see how to solve the same challenges in languages like C++, C#, JavaScript, PHP, Python, Ruby, Go, and Swift.

CompTIA Network+ Cert Prep is a comprehensive training series designed to help you earn your Network+ certification—the most sought-after, vendor-neutral certification for networking professionals. This is part 1 of a 9-part series, brought to you by a partnership between LinkedIn Learning and Total Seminars, and based on Mike Meyers's gold standard CompTIA Network+ All-in-One Exam Guide, 7th Edition. This installment provides a thorough overview of networking basics: OSI versus TCP/IP models, MAC and IP addressing, and packets and ports. Start here to prepare for the exam and your future as a certified networking professional.

Take this comprehensive prep course for the new CompTIA Network+ exam (N10-007) to understand how the physical components of networks interact. This is part 2 of a 9-part series, brought to you by a partnership between LinkedIn Learning and Total Seminars. The training is based on Mike Meyers's gold standard CompTIA Network+ All-in-One Exam Guide, 7th Edition. This installment covers cabling, topologies, and Ethernet basics. Plus, learn how to set up and troubleshoot a modern, top-of-the-line, physical network complete with switches, hubs, and routers. By the end of the training, you'll have improved your networking skills and your ability to earn this sought-after IT certification.

Data scientists create data models that need to run in production environments. Many DevOps practices are relevant to production-oriented data science applications, but these practices are often overlooked in data science training. In addition, data science and machine learning have distinct requirements, such as the need to revise models while in use. This course was designed for data scientists who need to support their models in production, as well as for DevOps professionals who are tasked with supporting data science and machine learning applications. Learn about key data science development practices, including the testing and validation of data science models. This course also covers how to use the Predictive Model Markup Language (PMML), monitor models in production, work with Docker containers, and more.

In Outlook 2010: Effective Email Management, author Gini Courter demonstrates techniques to streamline the Outlook mailbox workflow. The course covers strategies for customizing views, adding filters, utilizing flags, and creating and organizing folders. The course also shows how to automate tasks as well as make effective use of QuickSteps to process email, and more.

You may already be familiar with platform as a service (PaaS), but this course takes you further by teaching you how to work with several of the serverless options available in Azure. First, Mike Benkovich explains serverless computing. Next, he introduces you to stream analytics, Event Hubs, advanced queries, and functions. Follow along in the demo apps to practice IoT provisioning, provisioning an ASA job, and more.