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|Salesforce for Customer Service Training Lynda.com|
Explore how to leverage the cloud-based help desk solution from Salesforce, Service Cloud, to manage customer service interactions. Increase customer satisfaction by accessing detailed Salesforce data and use Service Cloud's automation and knowledge base features to streamline interactions and find resolutions more quickly. Christine Pereira covers topics such as creating and managing cases, adding assignment rules, building a team of customer service reps, and finding and using knowledge articles to respond to cases. Plus, learn how to run reports to review statistics such as total cases created, case duration, solutions listed, etc., and discover how to customize reports to suit your needs.
|Salesforce: Dashboards Training Lynda.com|
Salesforce is a powerful data gathering tool. Creating dashboards is an easy way to visualize and monitor that information. In this course, Christopher Matthew Spencer guides you through building dashboards to visually represent Salesforce data. Learn how to ensure data quality, use the drag-and-drop dashboard builder, and leverage the various component types, including line, donut, funnel, scatter, and table charts. Plus, discover how to format, filter, and hide data for better presentations and greater team insights.
|Salesforce: LinkedIn Sales Navigator Integration Training Lynda.com|
By combining the powers of Salesforce—the world's leading customer relationship management software—and LinkedIn— the world's largest professional network—you can tap into a vast knowledge base to support social selling. In this course, explore how to use LinkedIn Sales Navigator in conjunction with Salesforce to build workflows that sync data between the systems. Join Gini von Courter as she explores how to leverage these tools to more efficiently work with your leads, contacts, accounts, and opportunities. Plus, she shows how to install and configure LinkedIn Sales Navigator settings to integrate with the Salesforce app.
|Sapphire for Video Editors Training Lynda.com|
There are a lot of plugin packages available for video editors. The Sapphire suite is an all-in-one solution containing hundreds of effects, presets, and workflows that are aimed at taking professional video work to the next level. Join Nick Harauz as he takes you through the basics of working with effects, presets, transitions, lighting, backgrounds, textures, and more. Find out how to create unique and useful content to impress clients.
|Securing Windows Server 2016: Server Hardening Solutions Training Lynda.com|
Maintaining a secure server environment is one of the most crucial tasks for professionals charged with administering enterprise networks. In this course, learn about server hardening solutions for Windows Server 2016. Ed Liberman explains how to configure file and disk encryption, as well as how to configure patches and updates. Plus, he covers implementing antimalware.
|Seán Duggan's Fire and Ice Photo Composite: Start to Finish Training Lynda.com|
Landscape and fine art photographer Seán Duggan has long been drawn to Iceland's primal landscape, where great light, ice, and mountains meet. While he loves taking photographs that stand on their own, he also keeps an eye out for shots he can combine into imaginary landscapes, driven by story and metaphor. In this short documentary, we follow Seán from shooting the ice flows and volcanoes of the Icelandic wilderness to compositing into his images into a new creation, "Fire and Ice," using Photoshop. Follow along with the entire process—start to finish—only on lynda.com.
|Sebastien Deguy: Allegorithmic Changing the Art of Games Training Lynda.com|
Sebastien Deguy started out as a mathematician working on a CGI prototype. Ten years on, his prototype has become a full-fledged software company called Allegorithmic. Allegorithmic makes a new breed of creative tools, which use mathematical algorithms and physically based rendering (PBR) tools that have changed the creative pipeline in game development from AAA to indie games. In this in-depth interview, Sebastien discusses the product strategy at Allegorithmic. Learn about their quest for a subscription model that's fair, the secret to marketing to young and indie game developers, and the big changes coming for 3D—virtual/augmented reality and 3D scanning.
|Securing the IoT: Privacy Training Lynda.com|
The rapid expansion of IoT technology brings with it an array of exciting and imaginative ways to make our products smarter and our lives easier. But the growth of this emerging technology also brings with it huge gaps in security. The IoT is plagued with vulnerabilities, malware, DDoS attacks, and the potential to disrupt infrastructure.
In this course, join Lisa Bock as she explores the relationship between security, privacy, and the IoT. Lisa discusses how the vulnerabilities in IoT devices have the potential to compromise user privacy and make them more susceptible to attacks and glitches. In addition, she discusses IoT privacy concerns; existing standards, regulations, and guidelines, such as HIPAA and Sarbanes-Oxley; and proposed standards and legislation that are currently in the works to ensure the privacy of the data collected on the IoT.
|Securing Windows Server 2016: Implementing Workload Specific Security Training Lynda.com|
Discover how to implement workload specific security in Windows Server 2016. In this concise training course, instructor Ed Liberman discusses secure application development, including how to install Security Compliance Manager (SCM) and configure and deploy a security baseline. He also covers secure file services, discussing quota management, file screening, and storage reports. Upon completing this course, you'll be equipped with strategies that can help you maintain a secure server environment.
|SEO: Keyword Strategy Training Lynda.com|
Keywords are the crucial foundation for online marketing efforts, and in this course, author Matt Bailey shows how you best structure search engine optimization and pay-per-click plans around the insights you glean from keyword research. He helps you explore the sources for keywords and build a keyword list with research and management tools like Raven Tools, Moz, SEMrush, and Wordtracker. He shows you how to filter and interpret keyword data, observe trends, and better understand the intent of the searcher, and how to develop an informed strategy and implement keywords throughout your site for maximum searchability. Matt also covers how to apply your keyword insights to Google AdWords campaigns and measure the results of your SEO and AdWords efforts.
|Service Innovation Training Lynda.com|
Service innovation means changing the way you serve your customers to create greater value for them and deliver more revenue for your organization. IMD Professor of Service Management Stefan Michel shows you how to identify service innovations—whether they are process innovations, new services, or new service-driven business models—and then embed them into your business.
Once you understand service innovation in its different forms, you can design and implement your own innovations. Each chapter combines real-world case studies with a methodological framework to help you become a better "idea hunter" for service innovation. After you identify an innovative model, you will learn how to align and execute your innovation by applying the customer star model and by embedding your innovation approach in your overall business strategy.
|Setting a Marketing Budget Training Lynda.com|
Marketing is an important business investment. How much you budget for marketing will directly impact your growth and profitability. Marketing expert Luan Wise walks through the cost of marketing and the different ways a marketing budget can be set. Learn how to price products, find the lifetime value of your customers, and know the costs of various marketing activities. Plus, get budgeting and cost management tips, and find out how to measure your success.
|Setting Team and Employee Goals Training Lynda.com|
Employee goals should be driven by the organization's needs—whether it's to cut costs, drive revenue, or build skills—and keep employees motivated to succeed. Mike Figliuolo, managing director of thoughtLEADERS and former McKinsey consultant, helps you set employee goals that are SMART: specific, measurable, achievable, relevant, and time-bound. Using the SMART framework, he shows you how to develop goals that are achievable and appropriate to your employees' roles.
Along with providing guidance on how to link individual employee goals to organizational strategy, Mike walks you through the different types of goals, including bottom-up, zero-based, commit, and stretch goals. He also helps you use goals to change behaviors, build new skills among employees, and make goals actionable by using incentives and tying them to specific activities. He concludes with a comprehensive plan for setting and implementing goals, and some tips on dealing with challenges such as conflicting goals.
|SharePoint 2010 Essential Training Training Lynda.com|
In SharePoint 2010 Essential Training, author Simon Allardice demonstrates the full feature set in SharePoint 2010 and the necessary skills to be a SharePoint site administrator. The course shows how to use SharePoint, create sites and site collections, and plan and design sites and portals. It also covers Office integration, security and permissions, and advanced features such as document management and business intelligence.
|SharePoint 2013: Customizing List Forms Training Lynda.com|
Learn how to customize list forms in SharePoint—the no-code way! This course offers lessons on using InfoPath and SharePoint, along with Access web apps and Excel surveys, to build and edit list forms. Author Gini Courter shows how to tweak SharePoint's default list forms, edit forms in InfoPath Designer, build browser-based forms with Access, and collect and share data with Excel surveys. Watch to discover the right option for your SharePoint form-development workflow.
|SharePoint 2013: Site and Collection Templates Training Lynda.com|
Many people don't realize just how much you can accomplish out-of-the-box with SharePoint. This course shows how SharePoint administrators can start using the powerful site and collection templates to easily add new features to their SharePoint sites. Author Ron Davis covers the differences between free and enterprise editions of SharePoint, and explores each of the individual templates: Project Site, Community Site, Document and Records Centers, Business Intelligence Center, Community Portal, Product Catalog, Team Site, Search Center, and more! Dive in and learn how to make the most of SharePoint out-of-the-box capabilities.
|SharePoint 2016: Branding SharePoint Sites Training Lynda.com|
Learn how to alter the default appearance of SharePoint sites and brand them for your business. Not a designer? Don't worry! Gini von Courter shows how to customize your site in a few clicks using the built-in themes and composed looks in SharePoint 2016. She also shows how to add logos, backgrounds images, and custom colors and fonts, so that your site feels like it fits your company's brand. Plus, learn how to upload your customizations to the theme gallery so that other people in your company can take advantage of your work.
|SharePoint 365: Advanced Workflows with Nintex Training Lynda.com|
Do you need advanced forms that can accept, calculate, and validate user input? Nintex Forms for Office 365, the drag-and-drop forms designer, makes it easy to create complex forms for SharePoint and other Office applications. In this course, Tiffany Songvilay walks through adding business logic to forms using this powerful plugin. Learn how to format forms, write formulas, set up custom variables and controls, use validation rules, and leverage the responsive form layout. Tiffany reveals how to change the behavior of existing buttons, cascade lookup formulas, and even export the form for use elsewhere. You don't need to be a developer to benefit from these techniques. Follow along to start building your own interactive forms for SharePoint.
|SharePoint 365: Integrating with PowerBI Training Lynda.com|
Learn how to combine the visualization tools in Power BI with the collaborative power of SharePoint 365 to uncover more valuable insights from your data. In this course, Bill Kulterman explores how Power BI can be integrated into SharePoint to create interactive and data-rich reports. Learn how to connect to data in lists and libraries, and combine data from multiple locations throughout SharePoint. Bill then shows how to transform the data into stunning charts and visualizations, and publish your reports via Power BI services. Finally, he shows how to add a new page to your SharePoint site and embed the reports, so they are easy to access by everyone at your organization.
|SharePoint for Enterprise: Create a Wiki Reference Library Training Lynda.com|
Learn to create a company-wide information wiki, where you can control the various levels of access for creating and updating entries. In this course, Gini von Courter shows how large businesses can leverage SharePoint to create information-rich resources for the entire company. Topics include using the built-in Wiki Page Library app, adding content, styling pages, and configuring SharePoint permissions for creating and editing pages. Plus, learn how to deploy a full-scale enterprise wiki as a site collection.
|SharePoint Online 2017: Beyond the Basics Training Lynda.com|
Go beyond the basics and become a SharePoint power user. Dive deep into SharePoint Online and explore advanced customization and administration features that can help you meet the unique needs of your organization. Instructor Gini von Courter covers creating custom lists and libraries, building and branding team sites, customizing pages with app parts and web parts, and customizing SharePoint search. Plus, learn about adjusting user permissions, customizing content types, creating workflows, and integrating Power BI for reporting and visualization.
|SharePoint Tips Weekly Training Lynda.com|
Teams and individuals use the power of SharePoint to share content and collaborate, improving their productivity from virtually anywhere. This weekly series is designed to provide quick tips you can use to get the most out of the features in SharePoint. Navigation, customization, file management, and more are explored. Check back each week for a new tip.
|SharePoint: Compliance Management Training Lynda.com|
Records management is critical for any business that faces regulatory scrutiny, including healthcare and financial services. Luckily, SharePoint makes it easy to stay compliant while saving money and effort on digital records discovery and destruction. Learn how to manage records in SharePoint and become more compliant today, in this course with Tiffany Songvilay. Tiffany explains how to create a centralized repository, secure confidential files, and discover and hold records for litigation. She also covers topics such as creating an information management compliance strategy, setting up document handling rules, and automating several compliance functions.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
|SharePoint: Creating No-Code Business Solutions with Composites Training Lynda.com|
Do you realize that you can solve dozens of common business problems, without writing a single line of code, using Microsoft SharePoint? With SharePoint Composites and some Office integration, you can combine data, documents, metadata, and workflows to solve day-to-day business problems without having to code or consult a developer—and quickly modify your solutions as business needs change.
So join Ron Davis as he shows how to get the most out of your SharePoint investment, with SharePoint Composites and some inventive sample business solutions. Ron shows how to gather requirements, use templates, create composites, integrate with Excel and other Office services, and implement solutions for a range of scenarios.
|SharePoint: Site Customization Training Lynda.com|
SharePoint site owners have a lot of control over the look and functionality of the sites they manage. In this course, Bill Kulterman shows how to customize your SharePoint site to suit your company's brand and your team's workflow. Get simple customization tips to add navigation, apply out-of-the-box themes, add and edit pages, change layouts, and insert elements such as backgrounds, images, and custom colors. Plus, learn how to use App Parts and Web Parts to provide more functionality and a better user experience.